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COMPLAINT MANAGEMENT
With QDMS Internal and External Complaint Management modules, you can shorten the resolution time of complaints from your internal/external stakeholders and increase customer satisfaction.
QDMS CUSTOMER COMPLAINTS MANAGEMENT
You manage all the action and root cause studies carried out until the complaints are entered into the system and resolved.
In certain cases, you can convert the complaint records to DIF by integrating with the QDMS DIF Module for complaints that require the DIF process to be initiated.
You can send e-mails and SMS to your customers for notifications of receipt/resolved/investigation of complaints.
When a complaint is entered from the forms on the company portal or your website, you can initiate the complaint management process in QDMS with webservice integrations.
You can customize all reports in the system according to your institution and workflow.
You can create charts based on customer and time.
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